Managing Business Performance
A six months of exciting learning journey
In the 1970s various industrialist psychologists, believed, behavioral competencies are one of the key factors to assess one’s performance and attitude.
MBP is unique because it strictly follows the 10/20/70 principle of a learning curve. Post the 10% of class room learning we also hand hold with the participants at regular intervals through a one on one face to face coaching conversation in internalizing the learning goals of the session. Thereby facilitating learning into transformation. That’s the wow factor of our intervention.
IMPORTANCE OF BEHAVIOURAL COMPETENCIES
Behavioural skills play an important role in Personality Development, career growth as well as incorporating an inclusive corporate culture. Here are the top reasons why you have been invited for this programme:
- Behavioural skills help you become a better leader.
- Helps you in accelerating career growth by equipping you with adaptability to change, and transferable skills to grow up the value chain.
- These skills also contribute to your personality development by enhancing your communication skills, workplace behavior and organizational skills to be a better People Manager.
- They boost your employability by making you an effective candidate for your chosen career with in the Organization.
- Behavioral skills build confidence and proactivity thus helping you become a better individual, personally and professionally.
- These skills enhance your work culture as employees communicate better within teams, take up leadership roles and creates more engagement within the teams
- They inculcate customer centricity, become more collaborative, resolve problems & develop Business agility.
People Manager Development Programme
Changing the way businesses lead, motivate and achieve success.
What do Great People Managers do?
They Communicate, empathetically listen, inculcate value-based living, be ready to manage change, balance results and relationship, manage different personalities, manage themselves effectively, resolve challenges, provide gold standard customer service, influence and lead people, synchronize agile and agility, and develop an engaged workforce.
These are few of the competencies our programme is built on.
Measured Development: Learning is a process and not a one-time event. Over 6 consecutive months, participants will complete 36 hours of classroom Learning followed by 12 hours of personal one on one coaching, and 6 implementations, with quantifiable behavior goals to apply what they learn.
MBP - Course Fact Sheet
Communicate for Results
This is the oxygen of Corporate life. There are different components that goes into Organization’s communication pattern. Some of which are Words, Tones, Body language, Passive, Assertive, Aggressive, and Manipulative styles of communication that a People Manager exhibits with his/her team as we progress through the day. This module emphasis the fact, what is the best combination, where are we today, and how does one evolve to become a Great People Manager by connecting and communicating at all levels.
How to Use Empathetic Listening to Structure your Results
How do we listen to the unspoken words? Is there something like that at all? In this module we are allowed to explore ourselves a lot deeper and understand how good are we, as on date, in the following types of listening:
1. Fact Based listening
2. Understanding based listening
3. Inference based listening
also helps us to connect better with Action, Idea, Process or People oriented individuals using our listening capabilities.
How to develop Effective Behavior Competencies
This module focuses on the fact, the fundamental requirement for an organization to beat competition is to develop great Attitude at all levels. It states that great attitudes come from great VALUE systems and that is why organizations have Vision, Mission, Values, Job objectives and competencies as the 5 pillars of success. This session gives the participants 40 different Values to work on in life which impacts individual development, and this in turn impacts, Organizational Development.
MBP - Course Fact Sheet
Six Keys to Strategic Change?
People refuse to change till the pain of remaining the same is greater than the pain of changing. This module teaches us as People Managers the 6 qualities to embrace Change without much resistance.
1. Flexibility - How much more can one be accommodative
2. Learning – How important is it for us to be open to learning
3. Openness – Are we truly openminded to the feedback we receive
4. Wonder – Can we look at change with an element of wonder
5. Eagerness – How eager are we to accept change
6. Readiness – How proactive are we, to seamlessly embrace change
How to convert Conflict into Collaboration
We all tend to look at the word conflict as a negative terminology. However, at the end of this module we will learn to look at a conflicting situation as an opportunity in life, by converting a conflicting situation into building Relationship using the Thomas Kilmann model. Every People Manager needs to look for a win-win solution rather than a win-lose situation, because, a win-win solution helps the People Manager to maintain a near perfect balance between Results and Relationship.
How do Leaders manage diverse Talents:
This is all about speed + accuracy. As a People Manager, we are all at different levels in this important attribute, and we are working with different people in our teams who belong to different levels too. However, we are all working for the same vision of the Organization. How do we manage the paradox of this challenging situation? Is it Possible? We learn about the 4 types of people who work with us:
1. High Potential high performers
2. High potential low performers
3. Low potential high performers
4. Low potential high performers
How does a Leader manage his/her team amidst these diversities is what this module talks about?
The Power of Three scores + 10
“Successful people have formed the habits that unsuccessful people dislike doing and will not do” – What are those habits that differentiates between success and failure? How do we form those habits which can help us to become better People Managers? Where are we in those 12 habits which can help one manage himself/herself better each day as a Leader. These are few of the highlights of this session.
A People Mangers 7 step framework for Problem Solving
It is said, People Managers always move to the next level of incompetency and grow to a state of competency at that level. Very few, grow to the next level of incompetency again. Quite a few, get stuck at that level, or, scale down to the previous level of competency, either because of poor People Management skills or poor Problem-Solving Skills. 7 steps to solve problems:
1. Identify the Problem
2. Analyse the Problem
3. Describe the Problem
4. Look for root cause
5. Develop alternate solutions
6. Implement a decision
7. Measure Results
MBP - Course Fact Sheet
How to Create a Customer Service Environment
Business is like a game of tennis. If we do not know how to serve, we are out of the game. In this highly competitive world, it is the quality of service that one provides that makes people come back to work with us as internal customers or, come back to do business with us as external customers. This module talks about how can we convert every moment of truth into a moment of magic for our customers, thereby creating a lot of Apostles for the team and our Organization.
How to Model the way through Managerial Leadership
Managers manage their schedules, process, deadlines, deliveries, quality, etc., Leaders show the path – by Forecasting, strategizing etc,, Orienteering is a game which is played in the USA. A team is put into the forest with only a Map and compass. The team has to find its way out of the forest using only these two things. Leadership is all about how you Lead people to a successful future and take the Organization and family to a better future. Leadership is all about looking at the past and planning for the future. Leadership is a relationship. Leadership is an aspiration and a choice. Leadership is always a journey and never a destination. Its all about how we make people feel.
Developing Business Agility through Whole Brain Thinking
How different is being agile vis a vis business agility. What are the different components that contributes to being agile at an individual level? How does Leadership style of a People Manager and the Organizational culture transform being agile at an individual level, to business agility as a personality trait, which translates into Organizational culture is the synopsis of this powerful module. It talks about the different quadrants of the human brain which reinforces business agility.
Excellence through Employee engagement
This module talks about the fact that engaged teams deliver higher performance. How do we value and engage with people in our teams. How do we convert the disengaged employees to a state of engagement before they slip into a state of active disengagement? This module has a close alignment with the Gallup’s Q12 Employee Engagement model. It clearly brings out the significance of a People Manager in a team and how intrinsic motivation develops far greater engagement than extrinsic motivation tools.
Please note:
* 100% attendance with a minimum of 6 effective implementations is mandatory to qualify oneself to be a graduate *
The session dates for all the six months will be shared shortly.